Refund Policy

Request a refund within 14 days.

Last updated: August 12, 2026.

Policy that applies

MatchThree purchases are governed by Paddle's Refund Policy. You may submit a refund request within 14 calendar days of the transaction date. Submitting a request does not automatically guarantee a refund; Paddle reviews eligibility under its policy and applicable law.

When a refund may be available

Refunds may be available where required by applicable consumer law, where a duplicate charge occurred, or where a persistent technical or material product defect prevents MatchThree from providing the features or benefits described and we cannot resolve it. Paddle may also approve a discretionary request under its policy.

The AP Exception Pack is digital content generated and made fully accessible immediately after a completed purchase. Where applicable law permits, immediate delivery and use of digital content may affect change-of-mind eligibility. This does not limit non-waivable rights for products that are faulty, materially misdescribed, or not fit for purpose.

How to request a refund

Visit Paddle buyer support and choose Request a refund, or use the support link in your Paddle receipt. You may also email support@knurlworks.com for product help.

Use your Paddle receipt or transaction details to identify the purchase. Do not send us your spreadsheets, filenames, invoice numbers, vendor data, prices, or MatchThree analysis results.

Processing time

Paddle verifies and processes eligible refunds. Approved refunds are returned to the original payment method where possible and processed within 14 days after approval. Your bank or payment provider may need additional time to show the credit.

An approved refund or open chargeback revokes the Correction Pass associated with the purchasing Knurl account.

Mandatory rights

This policy does not limit any non-waivable refund, withdrawal, or consumer rights that apply where you live. If local law gives you greater protection, that greater protection applies.

Contact

For questions about the product before requesting a refund, contact support@knurlworks.com.